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Mail Troubleshooting Guide

Follow these quick steps to diagnose and resolve email-sending issues in Easyly—get back to smooth communications in minutes!

Updated today

Mail Troubleshooting Guide
​Follow these quick steps to diagnose and resolve email-sending issues in Easyly—get back to smooth communications in minutes!

Why Your Emails Might Fail

Changes to your email account or provider settings can break the connection, including:

  • Password updates

  • Provider security policy changes

  • Email account configuration changes

  • DNS or MX record updates

Whenever your Easyly outbound email stops working, use the checklist below to pinpoint and fix the problem fast.

1. Verify Your Connection

  1. Navigate to Marketing > Settings > Email Accounts

  2. Locate the affected address and click the gear icon ► Send Test Email

  3. Watch for the success confirmation.

    • Success: Your connection is healthy.

    • Failure: You’ll see an error message.

2. Re-Authenticate Your Account

  1. In the same Email Accounts screen, click the gear icon ► Delete Account

  2. Click Connect Account, then follow the prompts to re-authorize your email provider.

  3. Repeat the Send Test Email check to confirm success.

Tip: If you’re on Yahoo, Outlook, or Gmail, watch out for two-factor or “app-specific” passwords—your provider may require these for third-party apps like Easyly.

3. Review Provider-Specific Requirements

  • Yahoo: You may need to enable “Allow apps that use less secure sign-in.”

  • Gmail/Google Workspace: Create and use an “App Password” under your Google Account > Security.

  • Microsoft 365/Outlook: Ensure “SMTP Auth” is enabled in the admin portal.

4. Check DNS & MX Records (Advanced)

If you self-host your domain or recently changed DNS providers, verify that your MX records still point to your mail service. Incorrect or missing records will block outgoing and incoming mail.

5. Still Stuck? We’re Here 24/7

If you’ve tried the above steps and emails still won’t send:

  • Double-check your password and provider settings.

  • Reach out to [email protected] or start a live chat via the “Need Help?” widget—our team is ready to assist around the clock.

Key Takeaways

  • Always test after each change (Settings ► Send Test Email).

  • Re-connect your account rather than hunting for hidden toggles.

  • Watch for provider-specific security rules (app passwords, two-factor).

  • Lean on our support if you need deeper troubleshooting.

With this checklist, you’ll resolve most email hiccups in minutes—keep your customer communications flowing without interruption!

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